I AM NEW TO EB PRODUCTS, WHERE DO I START?

Before embarking on your EB journey to gorgeous skin, we highly recommend taking part in a professional skincare consultation to assess your skin concerns and best prescribe the products suitable to you. This can be done online with one of our Professional Skin Experts or in person at any of our participating EB Clinics. You can also contact us on +61 401 747 460 or email  Sonia@exclusivebeautystudio.com.au. for further assistance.

 

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PRODUCTS

WHERE CAN I PURCHASE EB PRODUCTS?

EB products can be purchased at our online shop here.

Or through one of our participating EB Clinics. You can also contact us on +61 401 747 460 if you wish to place an order over the phone or alternatively email Sonia@exclusivebeautystudio.com.au . We always recommend you continue your prescribed EB Treatment Plan through your EB Clinic.

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WHERE CAN I PURCHASE EB PRODUCTS INTERNATIONALLY?

You can purchase EB Products here.

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ARE YOUR PRODUCTS TESTED ON ANIMALS?

We have never, and will never, test on animals. We test our products on ourselves and our network of doctors and clinics before releasing new products to the public.

DO YOUR PRODUCTS CONTAIN PARABENS?

All our products are paraben free.

HOW LONG WILL MY EB PRODUCTS LAST?

Everyone is different, however, as a general rule, your products should last an average of 3-4 months. Remember our products contain higher percentages of active ingredients, less is more. Please use sparingly.

ARE EB PRODUCTS SAFE TO USE DURING PREGNANCY?

Always consult your doctor. It is recommended products containing vitamin A should not be used.

MY PRODUCTS HAVE LEAKED DURING TRANSIT?

Please contact us on +61 401 747 460 or email Sonia@exclusivebeautystudio.com.au. Our customer support will be able to assist you.

SHIPPING & DELIVERY

DO YOU SHIP INTERNATIONALLY?

We do ship internationally. If your country does not appear at checkout, please contact us on +61 401 747 460 or send email to Sonia@exclusivebeautystudio.com.au. to place your order.

WILL I BE CHARGED CUSTOM AND IMPORT CHARGES?

90% of countries that we ship to will not incur custom and import charges. EB will not be responsible for import or custom charges in your country.

WILL I HAVE TO SIGN FOR MY PACKAGE?

Yes you will. To avoid mix ups, we ship with registered post. A calling card will be left if you are not available when your package arrives.

HOW LONG WILL DELIVERY TAKE?

Delivery times will depend on the country you are in. We allow 3-10 working days within Australia and 2-4 weeks anywhere else in the world.

DO YOU DELIVER TO WORK ADDRESSES?

Yes we can. As all parcels use registered post, you have to ensure someone at work will sign for the parcel.

GENERAL

WHAT DO YOU DO WITH MY PERSONAL INFORMATION?

We do not sell, rent or license any of our customers information to third party affiliates. With your permission, we may use your information to contact you for processing or promotional purposes.

For more in-depth information, read our privacy policy here.

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HOW CAN I OPT OUT OF RECEIVING EMAILS FROM YOU?

You may opt out by sending an email with “UNSUBSCRIBE” in the subject line to Sonia@exclusivebeautystudio.com.au.

IS IT SAFE TO ORDER ONLINE?

We use the safest and latest encryption technology. Our SSL certificates are kept up to date. Ordering online is 100% secure.

Statements on this website have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using our products.

The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. Always consult with a healthcare professional before starting any new  products.
Results featured on this web site are atypical. As individuals differ, so will results. EB Cosmedicals distributes a product line made with natural and scientific ingredients. Always check with your doctor for risks associated with your specific health conditions and/or allergies.
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