DELIVERY IN AUSTRALIA

Your package will be sent via registered post, which will require a signature on delivery and usually takes between 3-10 business days. For remote locations Australia-wide, please contact EB head office. If you, or someone on your behalf, will not be available to sign at your nominated address between 9am – 5pm on a local business day, please provide an alternate address that we can deliver to (i.e. work address). If you are not there to sign for the delivery, a calling card will be left by the post/courier service and you will need to collect your parcel from the nearest post office.

INTERNATIONAL DELIVERY

We deliver to most international locations. Your package will be sent via registered post/courier, which may take up to 20 days.  If your country is not available on the drop-down menu on the Checkout page, simply fill out the delivery address details in the other fields and we will be in touch to confirm your delivery.

To ensure that your order arrives safely, a signature will be required on delivery. Our courier delivers between 9am-5pm.  If you (or someone on your behalf) will not be available to sign at your nominated address between 9am-5pm, please provide an alternate address that we can deliver to (i.e. work address or a PO Box). If you are not there to sign for the delivery, you will need to collect your parcel from the nearest post office.

Orders delivered outside of Australia may be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case by case basis by your own government at the point of entry to your country and are outside our control.

If you have any problems with delivery please phone us as soon as they arise on +61 401 747 460 or via email.

RETURNS

If you are not completely satisfied with your purchase from us, please return it for an exchange or refund with a completed Returns Form.

Please click here to Download a Product Return Form. The customer is responsible for return postage & handling.

We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Please ensure that the product(s) being returned are packaged in a well-padded envelope or box to prevent damage in transit. You will receive an email confirmation once your package has been received and processed.

Returned items will be refunded using the bank details You provide us. Please allow up to 30 days to process the credit to your account. We will notify you via e-mail once the refund has been completed. Please allow up to 7 business days for your financial institution to reflect this transaction.

It you have any queries about a return or exchange, please contact us.

All returns / exchanges must be accompanied by a completed Product Return Form and tax invoice/receipt.